Customer Support
We're here to help. Check the FAQ first, and reach out 1:1 whenever you need.
Ask the UNI&CORE AI Assistant
Get instant answers on products, the reward plan, subscriptions and AI skin diagnosis — anytime, in your language.
Frequently Asked Questions
From the AI ANALYSIS menu, upload a front-facing selfie and within ~10 seconds you'll get a skin score, a per-category report and tailored product recommendations.
Sign up as a member to purchase all products at the member-only price, with additional points and benefits based on your tier.
Subscriptions add the convenience of auto-payment along with extra discounts, points and free shipping. Choose a 1, 3, 6 or 12-month cycle.
Orders typically ship within 1–3 business days domestically. International delivery varies by country — see the shipping policy for details.
You can request a return or exchange from the order history in My Lounge, processed per the partner return policy.
1:1 Contact
Domestic orders ship in 1–3 business days · international delivery varies by country · returns for change of mind are accepted within the policy window after receipt. See the partner return and shipping policy documents for details.